Support

THE DRAKER TECHNICAL SUPPORT TEAM

We are dedicated to providing the best partnership experience possible and being accessible to your needs. If you are an existing Draker customer, installer, or field technician in need of technical support, please contact us through your preferred method below.

Draker Support Team.JPG> MEET THE DRAKER TECHNICAL SUPPORT TEAM

CONTACT TECHNICAL SUPPORT (SUBMIT & TRACK REQUESTS)

Phone Support

Live Technical Support is available from 8:00am – 6:00pm EST. Please call 802-865-3866 and select option 3 to speak to a member of our Technical Support Team.

Email Support

Email support@drakerenergy.com and a member of our team will respond to your message promptly. Please include your name, company, and a description of how we can assist you.

Customer Portal

Log in to the Customer Support Portal to check the status of an existing support case, to communicate with other case contacts, and to search for documentation. New users can fill out the form below to request access today!

Open a Support ticket using the form below and a member of our team will get back to you shortly!

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NEW SERVICE FOR INSTALLERS & FIELD TECHNICIANS! 

Would you like dedicated support while performing site maintenance or troubleshooting? Draker now offers scheduled dedicated live support. 

With as little as a 24 hour notice, we'll reserve an hour, two hours, or even an entire day (depending on availability) to assist you with all of your onsite needs! Contact us today to schedule time with any of our skilled representatives!